FAQ: Migration to Microsoft M365
at Technical University of Leoben

Answers to the most common questions about the transition

Why is Technical University of Leoben moving to M365?

To modernize IT, standardize tools, enable simple, location-independent collaboration, and centralize secure data storage. Fewer isolated solutions, more efficiency, and stronger security and compliance standards.

What exactly does M365 include?

Microsoft M365 includes:

  • Email & Calendar (Exchange Online / Outlook)
  • Collaboration & Meetings (Microsoft Teams)
  • File storage (OneDrive, SharePoint)
  • Office apps (Word, Excel, PowerPoint, Outlook)
  • Additional security and compliance features
Who is affected by the migration?

Students, teaching staff, and employees. The rollout will be staggered by divisions and organizational units.

M365, OneDrive, Teams, SharePoint, Exchange Online – what do these terms mean?
  • M365 – Microsoft’s cloud environment with Office apps (Word, Excel, PowerPoint), Outlook, and Teams.
  • OneDrive – Your personal storage in the Microsoft cloud. Files are saved there when AutoSave is enabled.
  • Teams – Communication solution for chat, telephony, and video conferencing. At MUL, Webex remains the standard application.
  • SharePoint – Organization-wide shared storage for sharing and co-authoring files.
  • Exchange Online – MUL’s mail servers in the Microsoft M365 cloud.
When will the migration take place?
What should I do before my migration?
  • Send important emails in good time.
  • Avoid significantly changing your folder structure.
  • Do not upload large or numerous files to M365 shortly before the switch.
How does the transition work?

Students

  • Wed 13 May 2026, 20:00: Access to M365 is blocked; final data synchronization begins.
  • Sun 17 May 2026: Mail accounts are blocked; emails and folders are finalized and transferred.
  • Mon 18 May 2026: Student account at mail.unileoben.ac.at is activated. Sign in with m-number@unileoben.ac.at or @stud.unileoben.ac.at.

Staff

  • Your unit’s IT contact or the ICT support installs and configures Office M365 on your device.
  • During the transition period, mail is not available in the Notes client.
  • After the switch, continue working in Outlook. You will only need the Notes client for specific databases.
Will there be downtime during the migration?

For students: see the process above. For staff, the schedule is coordinated with the respective organizational unit. During the transition period, the mail system is unavailable.

Is my login changing?

Sign-in happens in two steps:

1
Microsoft dialog at office.com: Sign in with p-number@unileoben.ac.at or m-number@unileoben.ac.at (or your email address).
2
MUL sign-in page: You will be redirected to Technical University of’s sign-in page. Sign in here using your p-number or m-number (without @) and your MUonline password.
Do I need new passwords?

No. You will continue to use your p-number or m-number and your MUonline password.

I have both a staff and a student account. What should I consider?

Depending on which ID you use (p- or m-number), you are signed in to the respective tenant. Switching within a single browser session is not possible.

Tip: To work in both at the same time, use two different browsers or an incognito/private window.
Will my email address change?

Generally no. Alias addresses remain in place. Any changes will be communicated individually.

Which email clients are supported?

Supported are Outlook for Windows/Mac, Outlook Mobile, and Outlook on the web. IMAP/POP are not recommended because collaboration features are missing.

What happens to my existing emails, calendars, and contacts?
  • Students: Emails are migrated automatically. Calendars, tasks, and contacts can be transferred manually – instructions at ict.unileoben.ac.at/en/m365/anleitungen.
  • Staff: Emails, calendars, tasks, and contacts are fully migrated. Access permissions are taken into account.
How large is my mailbox after the migration?

Each user has 5 GB of storage for mail and 50 GB for OneDrive.

What do I use Teams, OneDrive, and SharePoint for?
  • Teams – Chat, meetings, telephony. For staff, Webex remains the standard telephony application.
  • OneDrive – Your personal workspace for individual files.
  • SharePoint/Teams – Team and project work, shared files, channels, and notes.
What about network drives and file servers?

Network drives and file servers are not affected by the transition.

Where are meeting recordings stored?

In OneDrive (personal meetings) or SharePoint (channel meetings). Permissions depend on participants and team memberships.

Can I invite external people?

Yes. External people can be invited as guests in Teams/SharePoint. Sharing is restrictive by default. Guest access must be managed and regularly reviewed by owners.

Are anonymous sharing links allowed?

Anonymous links are not allowed for sensitive areas. Prefer time-limited, person-specific links.

Where is my data stored?

In data centers within the EU.

Is M365 GDPR-compliant?

Yes. Microsoft acts as a processor, Technical University of remains the controller. There are contractual assurances, standard contractual clauses, and technical safeguards.

What security measures are in place?
  • Multi-factor authentication (MFA)
  • Encryption in transit and at rest
  • Spam and phishing protection
Who can see my data?

Only authorized people according to team/site permissions. Administrative access is strictly regulated and audited.

Do I need new Office apps?

Current Office apps are supported; web apps are available at any time. Older versions may need to be updated.

  • ICT-managed devices: Updates are performed automatically.
  • Non-ICT-managed devices: Please contact your organizational unit’s IT contact.
Will my existing add-ins and macros work?

Most modern add-ins work. Older COM add-ins and macros should be tested in advance. Please report critical dependencies to ICT Support beforehand.

How are backups handled?

Microsoft provides high availability, versioning, and restore capabilities. Additionally, the university uses local backup according to protection requirements.

What happens to my data when I leave the university?

Your MUonline account remains active for 40 days after the end of employment. After that, the account and M365 data are deleted.

Important: Be sure to store project and university data on network drives or in shared SharePoint locations.
What happens to existing email distribution lists and shared mailboxes?

Existing objects are migrated to Microsoft M365. Functional mailboxes remain; access rights are transferred and reviewed.

What guides are available?
Where do I get help if I have problems?
How do I report security incidents or incorrect sharing?

By email to it-sicherheit@unileoben.ac.at. Please include:

  • Description of the incident (suspicious activity, data loss, phishing …)
  • Affected systems or users
  • Time of the incident
  • Actions already taken
What should I keep in mind during the migration window?

Access to systems is blocked during the migration. Shortly before it begins, please:

  • Do not move or upload large amounts of data.
  • Do not make extensive changes to the folder structure.
May I continue to use third-party clouds (e.g., Dropbox)?

For university data, M365 is the preferred and approved platform.

How should I handle highly sensitive research data?

It is recommended not to store valuable research data in the M365 cloud. Although M365 is operated in a GDPR-compliant manner and data is encrypted in EU data centers, the data is still located in third-party data centers.