Shared Mailbox

  • Access to a shared mailbox must be requested via a Ticket. Once access is approved, the mailbox will automatically appear after restarting Outlook.
1_shared_Mailbox_freigegeben
Abb.: Shared Mailbox freigegeben
  • To send emails from this mailbox, you must enable the “From” field. To do this, open a new email, go to the Options tab, and select the field From.
2_Von-Feld_aktivieren
Abb.: Von-Feld aktivieren
  • The From field is now available.
3_Von_Feld_ersichtlich
Abb.: Von-Feld ersichtlich
  • Clicking From allows you to add another email address.
4_weitere_E-Mail-Adresse_hinzufuegen
Abb.: weitere E-Mail-Adresse hinzufügen
  • Now you can search for the mailbox using the From… button, or enter the correct name manually and confirm with OK.
  • Using the From… button:
5_Klick_auf_Von
Abb.: Klick auf Von...
6_Namen_suchen
Abb.: Namen suchen
  • Manual entry:
5_oder_haendische_Eingabe
Abb.: händische Eingabe
  • Select the correct Sender address by clicking From.
7_Mail-Adresse_auswaehlen
Abb.: Mail Adresse auswählen
  • The correct Sender address is now visible, and emails will be sent from this mailbox.
8_andere_Mail-Adresse_ausgewaehlt
Abb.: andere Mail Adresse ausgewählt

Information:


Sent emails are stored in the user's Sent Items folder, but server settings can be configured to also save a copy in the shared mailbox.

Drafts are also saved by default in the user's Drafts folder, these must be manually moved to the shared mailbox folder.